Thank you for choosing Clean Again! Here is what to expect once your quote is approved, plus a few simple steps that help everything go smoothly.

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SCHEDULING

Our team will get your service scheduled. Once your appointment is confirmed, you'll receive a notification with your service date, followed by reminder notifications as your appointment approaches.

Because our work is performed outdoors and can be affected by weather, project conditions, and occasional schedule adjustments, we schedule by date rather than a specific arrival time. This allows us to provide the best service possible while remaining flexible for changing conditions. Rain, wind, or ice may require adjustments to ladder or rooftop work for safety.

On the day of your scheduled appointment, our team will contact you when "we're on the way" so you'll know when to expect us. You do not need to be home, provided our crew has access to the scheduled work areas and the necessary preparations have been completed.

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HOW TO PREPARE: FOR ALL SERVICES

• Secure pets indoors or in a safe area away from the work area.

• Unlock any gates to allow our crew access to the scheduled work areas.

• Relocate vehicles, furniture, decorations, pet items, or other belongings you'd like protected from cleaning solutions and rinsing. Item moving is available for an additional fee if not included in your approved quote.

• Please let us know of any concerns, delicate landscaping, or areas requiring special attention before your appointment.

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PRESSURE WASHING, SOFT WASHING, GUTTER CLEANING & GUTTER GUARDS

• Close all windows and doors prior to service.

• Clear the ground where ladders will be placed and remove belongings from any surfaces included in your approved cleaning services. Please note that moving items from an area does not mean that area is included in your approved services.

• Stained Wood & Specialty Finishes: Customers are responsible for notifying Clean Again before service of any stained, painted, sealed, or specialty-finished surfaces that may be sensitive to water, cleaning solutions, or rinsing. This includes doors, columns, trim, railings, and decorative woodwork. Some finishes may fade, peel, or wash away during cleaning. Because estimates are often completed virtually, we cannot identify or test every surface or coating. Additional protection, hand cleaning, or specialized methods may be necessary and may result in additional charges. These costs will be discussed before proceeding.

• If discussed during the quoting process, please ensure any agreed-upon water source is accessible prior to your scheduled service date.

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HOLIDAY LIGHTING

• Ensure outdoor electrical outlets are accessible and working. Please let us know if any are difficult to locate.

• Let us know about existing decorations or HOA requirements that may affect installation.

• Your holiday lighting service includes removal after the season (typically around mid-January) and storage until next year.

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QUESTIONS?

The best way to reach us is by text at 804-332-0058. We're often in the field serving customers but will respond as soon as possible. Thank you for choosing Clean Again. We look forward to taking a chore off your list!